Up to this point, bots we create with Power Virtual Agents have only been able to provide answers to the topics we set up for it. So if we want the bot to answer any question from a customer ,which could also be found on our website, it ends up being a tedious and manual task. But the latest AI capabilities for PVA transform what was once a tedious task, and makes it as simple as pasting in a URL.
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Rishona Elijah 