Up to this point, bots we create with Power Virtual Agents have only been able to provide answers to the topics we set up for it. So if we want the bot to answer any question from a customer ,which could also be found on our website, it ends up being a tedious and manual task. But the latest AI capabilities for PVA transform what was once a tedious task, and makes it as simple as pasting in a URL.
New Power Platform features: Wave 1 2023 release wave
Features across Power Platform and Dynamics 365 have been announced as part of Microsoft's Wave 1 2023 release. These are features expected to be released from April 2023 to September 2023. This post picks out some of my highlights from the Power Platform release plan for a quick look at what we can expect over the next few months.
Power Virtual Agents unified canvas: overview of changes and new features
The Power Virtual Agents (PVA) unified canvas is a new building experience that brings together the low code PVA as we know, with pro-code capabilities from Bot Framework Composer. The unified canvas has a lot to offer, including the ability to easily add message variations, send images and videos, add adaptive cards to your bot, and a lot more. Here is an overview of how you can try the unified canvas and the changes it brings.
LinkedIn Learning: Course on Power Virtual Agents is now live!
Happy to announce that my LinkedIn Learning course on Power Virtual Agents is available now! The topics covered include the exam objectives for Microsoft's PL-900 Power Platform Fundamentals certification. So whether you're looking to get certified and prep for your exam, or just keen to learn a new skill, this course has you covered.
New Power Platform features: picks from the Wave 2 2022 release wave
Microsoft has published the Wave 2 2022 release wave, which gives us a list of new features across Power Platform and Dynamics 365 we can look forward to. I'm highlighting my 5 top picks for Power Platform here.
Document generation with Power Virtual Agents: talk to the bot > fill a Word doc template > save the file in SharePoint
The Word Online (Business) connector for Power Automate allows you to generate documents. Beginning with a Microsoft Word template, you can use the connector in a flow to take inputs, populate them in a template, and save the document. Here, we'll take a look at how you can use a conversation with a bot to collect these inputs, create the document, then return a link to the file back to the user.
Latest announcements: new logos, Power Pages, express design & the evolution of PVA
We've had some big announcements across Power Platform come out of MS Build this week- from the addition of some new logos, the welcome of the 5th member of the Power Platform family, the ability to create an app from an image, and massive improvements to PVA.
How can I learn Power Virtual Agents? Resources to help you get started
Looking to get started with Microsoft Power Virtual Agents (PVA)? Here's a list of resources I've put together to kick start your journey.
Capture unrecognized user inputs in Power Virtual Agents by setting up a fallback topic
This post will take you through how to configure your PVA bot's system fallback topic, and use Power Automate track unrecognised trigger phrases entered in by your bot users. You can use this feedback to add new topics to your bot or improve triggering on current topics.
Send a random image or GIF via your Power Virtual Agents chatbot
With Power Virtual Agents, it is possible to return a GIF or an image to the conversation via Power Automate. This post will take you through the steps of how you can use Power Automate to randomly select one of your curated images or GIFs, then send it to the conversation with the end user in Power Virtual agents. It's an easy way to add some variety to your chatbot conversations.